1 reviews | Active since May 2014
NO SERVICE - ONLY EXCUSES
Suffered a burst geyser on Sunday @ 12h30. Called the ROAD AND HOME EMERGENCY SERVICES for assistance to isolate the problem. Advised that Benton Brothers (BB) was allocated. 3 hours later they did not arrive. Called Iwyze @ 08h00 to log a claim and was advised by a Rendani that the geyser would be assessed and repaired by 24fix the same day. Advised by Aaqilah Isaacs of 24fix that BB would arrive and assess the situation and if need be go and fetch new GEYSER and attend to the REPAIRS today. On arrival BB advised that they could not attend to the repairs today. Various call to Rendani of Iwyze and Aaqilah of 24fix, both advised that the repairs would be done today, never returned any of my calls. Peter walker of Iwyze advised that he would get Rendani to call me in two minutes. 45 minutes later no call. Advising that tomorrow is the start of a religious celebration received no reaction. Iwyze - Stupid.
Thank you for your HelloPeter correspondence received in our office on 09 November 2015.
Your complaint ref. is Complaint Ref: MF-***
We are sorry to learn that you could not be assisted by our Services Provider 24FIX and Benton Brothers.
We can confirm that an appointment was made for 15h00 tomorrow 10 November 2015 due to Bentons Brothers being fully booked today. Your matter has been escalated to the Claims - Non Motor dept. to see if they cannot assist earlier than tomorrow, they will be in contact with you soon.
In the meantime, if you have more enquiries, please do not hesitate to contact us on ***
Kind regards
Rodwell
iWYZE Team
Thank you for your HelloPeter correspondence received in our office on 09 November 2015.
Your complaint ref. is Complaint Ref: MF-***
We are sorry to learn that you could not be assisted by our Services Provider 24FIX and Benton Brothers.
We can confirm that an appointment was made for 15h00 tomorrow 10 November 2015 due to Bentons Brothers being fully booked today. Your matter has been escalated to the Claims - Non Motor dept. to see if they cannot assist earlier than tomorrow, they will be in contact with you soon.
In the meantime, if you have more enquiries, please do not hesitate to contact us on ***
Kind regards
Rodwell
iWYZE Team
