NO SERVICE

<p>Morning</p> <p>So I have my first claim through IWYZE and also my first horrific experience with the useless call center.</p> <p> </p> <p>Phoned on Tuesday. Explained to the call center agent</p> <p>I do not have my contract in front of me<br />Please explain windscreen replacement to me (which the agent did)<br />I then proceeded to ask if I will have to pay anything in<br />Agent responded 150 rand.<br />I responded really is that all 150 rand that is cheap go ahead as I though it was going to be more<br />Yesterday glassfit contacted me to arrange the installation<br />I then asked how do I pay the 150 rand. The response was no it is 950<br />I stopped the claim<br />Phoned IWYZE got transferred 3 times<br />I requested my recording.<br />Which I still did not receive<br />I explained all of the above to the call center agent (last one) the idiots response was you have a contract and you will pay 950<br />Again I explained that I did not have my contract infront of me and therefor phoned to confirm<br />He told me he does not care. I will pay.<br />This is unacceptable! I will not pay 950 when your call center agent informed me that the fee is 150<br />I want feedback and an apology today<br />I want my windscreen replaced with the fee stipulated by YOUR useless *********** agent<br />I am not paying for your untrained uns****ed staff</p> <p>PLEASE TRAIN YOUR STAFF NOT TO ARGUE WITH THE CLIENT THAT IS PAYING THEIR SALARIES</p>