No service

Good day

I am writing this email with great disappointment.

A claim was lodged for my Chery Tiggo in September.

An assessment was done on my vehicle by Bernice. Only to find that stuff that was damaged in the accident was not included in her quote that was sent to the panel beaters.

After a back and forth between yourselves and multiple calls trying to get a hold of the assessor Bernice from Straight Trough Assessing the extra stuff was added however there are still things missing and there is no "mark up" on the parts that needs to be supp****.

This means that I will need to pay in the extra amount for the parts.

I will not accept this as without fail Iwyze deducts my premium monthly.

This has been dragging on for far too long. I wish to have everything that was damaged in the accident included in the assessment and the "mark up" added as I will not pay for that.

I feel that I am being treated unfairly due to the color of my skin and that my level of intelligence is being questioned.

I need my car back in the same condition prior to the accident as I am currently taking public transportation and due to pay my monthly premium for the insurance that is giving me no joy.

Thank you

M Masola