no service

I have been struggling now since the 20 April with iwyze, i have exhausted my phone bill trying to reach Iwyze through there call center, when i do get through, i am transferred from one person to another, my chest freezer broke. i have sent numerous emails only to get an automated response. almost 2 weeks now and the claim is still not finalized. i was instructed by one of there consultant to forward the quote and items damaged on the 24/04/2015 only to find out that he is on leave, again i had to sent the details through to another consultant. There is no follow up on progress, and it would seem that the fact that me as a client struggling, is not there problem. since i reported the breakage they have phoned me only once, and that was due to my phone bill being exhausted. Service delivery isn't number one on there agenda.