No sense of urgency!!!!!!!

I submitted a car claim 22nd of March, it took a total of 4 weeks for my car to be taken to the panel beaters to be fixed, my car was sent to the panel beaters on the 26th of April, 2 weeks later I'm being told that they are still ordering the parts.

I'm currently driving a rental and the expiry date for returning the vehicle is 15 days, which is actually tomorrow the 10th of May

My issue is iWYZE has no sense of urgency, they don't follow up with clients to find out how things are going, are they getting the service that they deserve, but when it is time to debit my account they are never late.

I'm frustrated as I can never reach them when I need them.

IWYZE can miss me, I'm definitely changing insurance after this nonsense