No response to email, sms, calls

I had an accident with my car, a Polo Classic, on the 24th of July 2015. Since then I've been trying to get through to the claims department of iWYZE without any joy. I sent an sms to their claims number, called their call center and even emailed them. I emailed them on 14 August 2015 and received an automated response #REF[***7] saying I would be contacted by an agent within two days but, up to now, I am still waiting for the agent to call. I am disappointed with the quality of service from iWYZE and would like this rectified as soon as possible