No response on ****** vehicle claim

On the 27th November 2023 I phoned Iwyze to report that my vehicle was ****** and I was promise an agent would call me back to take full details but none of that has taken place. On that same day I logged in on the Iwyze hub app registered a claim which took place on 28/11/23. A lady called me to indicate they received a call me back from me, I then indicated to her that I need assistance with a claim which she checked on the system and confirmed it had been registered already and that I would receive a call from a manager. I haven't received any of that and everything is on standstill. Full claim details haven't been taken down I'm just in the limbo. I reported the matter to the police and there has not been any communication from them either beside the Cas number. I can't go to work, my daughter can't go to school and my husband travels with a hustle to get to work since this was our only vehicle we use at home I am really disappointed at Iwyze which I have joined in 2016 and it has been an uninterrupted journey with them until now that I am in desperate need of their care😡😡😡😡😭😭😭😭