no response on possible claim

Second request no response- do I need pay for this and move my business to someone else<br> <br> Hi <br> <br> please find attach quotes, your office and email system not very help full at all.<br> <br> When will this matter be sorted, also don't come with stories when your asset lady was at my place the pool was part my house since I bought it<br> <br> <br> <br> First email send saturday<br> Hi <br> <br> how do I go about to lodge claim a for my pool pump, its seeping out water on the side only saw this today when it switch off the mains in the house.<br> <br> <br> <br>