No response, no one to assist

Complaint about service Reference number: *** We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. If for some reason we haven’t responded to your complaint within 5 working days from the date of this email, you can contact us at ***or ***. Please use your complaint reference number or your policy number as a reference when you contact us. We look forward to resolving this matter in a manner that you will find satisfactory.

Its over a week since i received this email, theres no contact number for this department and no is getting back to me. I cant go take my car because it came back not in the same condition and i was promised someone would go assess it again. I need a way forward and I'm being held up. Everyone at iwyze is telling me the same thing, “someone will get back to you”. This is taking almost 2 months, time in which i would have fixed the car myself had it been brought back in the same condition. Please stop taking time on this, i never took time in paying my monthly premiums nor cooperating throughout the investigation.