No respect and broken promises and trust.

saturday the home geyser had burst So I called iwyze , within an hour was promptly was attended to by a plumbing service whom diagnosed the problem, which they stated that I should lodge a claim on monday morning. I called in at 8am lodged a claim and was told problem will be solved within 2 hours. By 11am I called my dad whose 80years old was told by him no response. By my 7th call we were then told it was a mistake becoz I live in kzn & agent assumed pretoria. My dad stayed without a bath the entire day and was ill as well & to top it all he lost a days income due to imcompetence. When I called back and lodged a complaint. All I got back was MAM we will send an email to the plumber and call u back.by around 4pm my hubby received a call saying 2morrow it will be resolved. On tuesday morning I called iwyze 2 speak to faith was told vanessa was responsible I requested to speak to a manager. Was told by faith that he is a meeting but would return my call. Then a nxt call at 4pm spoke to an agent I ask to speak to vanessa. She 1st refused to spk to me. I waited on line til I spoke 2 her. I asked her who is going to compensate my call costs and my dads lost of income 4 monday.no resp