LB
Linda B
1 reviews | Active since May 2012
08 Sept 2020, 11:00
No reponses to emails
I took out a policy online on the 14th of August, I then sent through a query on this date and have not received a reply. I have emailed again on the 27th of August and still have not received a response. My policy hasn't even started yet and this is the level of "service" I am receiving. I want to cancel this policy with immedicate effect and I do not want my account debited! I will go with a company that actually responds to clients when they query things. Please confirm my cancellation and that I will not be debited on 01 October 2020.
***
Helpful (0)
Replies (1)0
Replies (1)
iWYZE's replyOfficial
08 Sept 2020, 14:47Dear Linda
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
iWYZE's reply08 Sept 2020, 14:47
Official
Dear Linda
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE