KN
Khosi N
1 reviews | Active since Aug 2009
28 Aug 2019, 14:48
No refund received for cancellation of insurance
I joined Old Mutual IWYZE on 26 June 2018 and on 11 May 2019 I called them to cancel my insurance as I had sold my car and they couldn't match the premium I had received from another car insurer.
I called their call centre to request my refund as I had been insured up to May 2019 and I was told that I would be refunded. Today is 28 August and I have not received my refund, which I have been following up with them.
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iWYZE's replyOfficial
29 Aug 2019, 11:51Dear Khosi,
It shouldn’t take months for us to process a refund, it’s unacceptable. Apologies for the inconvenience, please note that we have escalated your request to our Accounts department in order for someone to action your request and get back to you.
Kind regards,
The iWYZE Team
It shouldn’t take months for us to process a refund, it’s unacceptable. Apologies for the inconvenience, please note that we have escalated your request to our Accounts department in order for someone to action your request and get back to you.
Kind regards,
The iWYZE Team
iWYZE's reply29 Aug 2019, 11:51
Official
Dear Khosi,
It shouldn’t take months for us to process a refund, it’s unacceptable. Apologies for the inconvenience, please note that we have escalated your request to our Accounts department in order for someone to action your request and get back to you.
Kind regards,
The iWYZE Team
It shouldn’t take months for us to process a refund, it’s unacceptable. Apologies for the inconvenience, please note that we have escalated your request to our Accounts department in order for someone to action your request and get back to you.
Kind regards,
The iWYZE Team