No proper communication, slow to respond rejected for radio.

We recently had a house ******* and they took our car on 17 sep 206. It was recovered. It had minor damage and they took it for repairs. The car was bought in February. Now we just learned they rejected a claim for radio while its a comprehensive cover. When we contact them they sending us from pillar to post on who we must contact coz they not the department that deals with it. No proper communication. They sometimes ignore us when we ask questions. And we still paying for our premiums. And we have no transport