No nitification of premium increase

Policy # ********** On 3rd of January 2018, an amount of R275 was deducted from my bank account, almost double the normal payment of R140.

I phoned the call centre, I had to wait approximately 5 minutes waiting to speak to someone, I became tired of waiting and dialled again but this time I chose the number for new clients.... lo and behold, less than a minute, I speak to someone.... That definitely made me feel very important as an existing client - Pathetic!

Well eventually I speak to someone that could assist me. "Some what"

According to the call center person, this was a necessary increase due to their competitors charging more... Is this not why I am with this company because they quoted less? And because they, Old mutual, has paid out 400% of their claims....Funny thing is I didnt claim so why must I pay for those that claimed?

I then enquired why was I not informed; according to my contract, I will receive an email 30 days prior to an increase.... she just said oh I'm not sure why you didn't get one.... what a pathetic excuse to make!

Because definitely if I knew about this increase 30 days ago I would have cancelled this policy.... I sent an email to their service department Dealing with gap cover on 3rd of January and I'm still waiting for a reply....

It just shows you existing clients do not matter, what matters is your money only.