No Joy with Iwyze claims service, really ****ndous

I had a burglary on the 30 January 2015 where some on my contents were taken from the house, I reported the follow Monday after I had followed procedure and reported incident to the police and sent iwyze a case number. I didn't hear for almost 2 weeks until I called only to hear my claim had been passed on to a different adviser, upon speaking to him I was told I need to give them police statements and proofs of ownership, which I adhered to and got scans of all documentation. Another week went by and I called only to be told they never received any of the documents, there wasn't even a follow up call to tell me so, I resent the docs again and still nothing. I've been insured with these people 5 years and this is the disappointing treatment I get for my Loyalty. We are promised quick efficient service and get this, it'll be 4 weeks without a tv this week.