No Feedback/ Poor service

My house was damaged during a storm on 24 September 2020, I reported the incident to the company to proceed with a claim. It took the assessor took 2 weeks to come view and assess the damages. i need to call for feedback, when calling I am told that Boitomelo will contact me before end of business, it never happens. I was told on Monday, 19.10.2020 again that my claim has been finalized and approved but that Boitomelo will call me before 6, this has not happened. My house is unsafe to stay in currently, I have to hire someone to stay there to avoid break ins. Please can I get assistance.