LP
Liesel P

1 reviews | Active since Mar 2009

20 Feb 2015, 07:27

no feedback or call back

I was insured with iwyze for a few years. A few serious losses I had they could not pay out although I asked to insure these items separately and they suggest it was not necessary! I had a car accident and more than a year later and my air con not fixed. I was send to the panel beaters 5x still no working air con. I was unemployed for a while and I made cash on my gig's but I could not pay my insurance because I can only pay them with debit order. My insurance had to lapse. For near 20 years I had been insured, till I insured myself with Old Mutual - iwyze what a disaster. My car value has decreased my house are in an estate that there was no break-in for 9 years but still iwyze push my insurance up. I must pay them now double that various other insurance companies offer me. One would swear iwyze did pay out all my claims. What a joke. Then after I was messaged telling me my insurance is now cancelled, iwyze still run debit orders and caused me penalty fees and interest. I need my air-con resolved and I need the debit order fees paid back to my account. CONSUMERS BEWARE OF IWYZE!!!! I launched a complaint but no response. Feels good to share this my 5000 strong Face Book account!

0
Replies (1)
iWYZE
iWYZE's reply20 Feb 2015, 15:41
Official
Hello lieselp,

I am sorry about the lack of feedback that you have received.

A complaint has been registered and your reference number is MF-*** Prinsloo, Liesel.
Jabu Shibangu from our Client Services Dept. contacted you and explained reasons regarding the premium increase.
The issue regarding your aircon is being reviewed by our motor Claims Dept. and a consultant will be in contact with you with feedback.


Please don't hesitate to contact the complaints department ***, at any stage should you have any queries.

Kind Regards
Tasmin
iWYZE

Best regards,