No feedback on claims for over a month

I took a Home Insurance policy with iWYZE on 02 Apr 2025 and I have been since honouring my monthly debit orders.

On 07 Apr 2026 I submitted a claim (Claim No.: ***) where after a storm in Durban, 3 of my aloe plants fell onto a skylight room and side brick wall fence with wooden latte fencing fell to the neighbour's side. An assessor/service provider came to site to assess and since then, I have no feedback to date and this is over a month since I submitted this claim.

On the 30 Apr 2026, I submitted another claim (Claim No.: ***) where 2 branches fell from a tree where 1 branch fell into a neighbour's yard and 1 branch fell onto my wooden latte fence with an electric fence and damaged it. Once again, an assessor/service provider came to site to assess and since then, I have no feedback to date.

There is no human interaction from iWYZE, I keep getting automated emails stating that my claim is referred to management for review with no contact person or contact number or email address. When I send an query to *** no one responds. I would never recommend iWYZE to any home owner for Home Insurance as they don't deem anything urgent to their clients even though the safety of the home is compromised from the damages.