No feedback on claim after a few months

Hi there, I submitted a claim in July/August, all docs, and case nr included, plus quotes for panel beaters for a accident I had with my vehicle, 2 in fact....The accidents happened earlier the year. I reason I waited to claim was cause I didn't have the finances to pay for the excess and deposit of rental car. The damage was also mainly bumper damage, front and back....I put in the claim and then was asked for a letter to justify why im only claiming months later. I then did that...Got a reference email stating they will get in touch with me. Till today no feedback regarding this at all....My car is still damaged, No feedback, so u don't know why I pay my premiums, This is absolutely shocking and my next step is to approach the ombudsmen. The reason im only following up on this now is ive moved jobs and been extremely busy. I would like this sorted asap, I even sent in 3 or 4 quotes for the damages as well. Please sort this out as its shocking service from a institute such as iWyze. I am looking at moving all my insurance and would recommend others do too if this cant be resolved. My contact nr is ***