No feedback on claim

I had an accident last week Wednesday and immediately called insurance to log claim. I followed up on Thursday was told no claim was regsitered so I registered the claim. Followed up on Friday was told claim incomplete and needed further details to which I provided then was told assessor would be appointed. Followed up on Monday consultant advised they do not provide feedback on Mondays as it's their busiest day. Then I asked for the TAT and she advised it would be 10-15 days but consultant would call me either Wednesday or Thursday. I called twice today held for 20 minutes each time only for the voice prompt to advice "person at this extension is unavailable". I would like feedback on my claim, I don't even have the claims consultants email or number who has been assigned my matter. I would like feedback on claim today still