No feedback on claim 3 weeks old

I had an accident on 3 weeks on 30 March 2019. I reported the same day & received a claim number. The accident damaged car was collected on Monday 1 April & I received my courtesy car on the same day. Perfect, so far. I also received 3 email updates stating my claim is still being processed. On Thursday, I received a call from someone from the assessors office wanting pictures of my damaged car via whatsapp. I found this extremely strange and advised the person my car was collected on Monday already & why do I need to send pictures of it via whatsapp? I was advised they had not been informed the car was collected and delivered. This is when the bad service started. I submitted my medical invoice to form part of my claim and that is yet to be acknowledged. When I called 2 weeks ago, the consultant told me my vehicle is still being assessed and I will be contacted. By this time I stopped receiving the updated emails. I started panicking as the courtesy car was on leased for 15 days and last week when I called to enquire what the hold up was, another consultant told me the assessors report arrived over the weekend already & my car will be written off.. Yet no one had called to advise me of this. It is now week 3, the courier has already collected the registration papers for the car, which was also poorly organised, and I am still to be informed of the amount to be paid out, my medical fees to be added to the claim as well as the reimbur*****t for this months premium on my car. I am to return the courtesy car on 30 April, yet there has been no progress or feedback on my claim at all.

Can I kindly get some kind of assistance as sending emails to ********** or requesting a callback on 33771 DOES NOT WORK!