SK
Sthabile K
1 reviews | Active since May 2019
18 Sept 2019, 15:56
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Even after lodging a complaint with the internal Ombudsman at Iwyze, no one is getting back to me. Mpho Molefe who i was told is handling the case promised to have an answer for me by this Tuesday. My car came back with minor damages of which i sent pictures. Their own assessors took more than a week to go check and took pictures of the wrong vehicle. I’ve patiently waited for an answer since mid August. I will be submitting a complaint with the Ombudsman.
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iWYZE's replyOfficial
18 Sept 2019, 16:10 Dear Sthabile,
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
iWYZE's reply18 Sept 2019, 16:10
Official
Dear Sthabile,
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team