PO
Patrick O
1 reviews | Active since Oct 2013
20 Feb 2016, 10:05
no feedback and please respond
good day<br> why was my debit order collected for r2705.51?<br> i've send two emails allready with regards to a claim - no response<br> i've logged the same claim on the website, no feedback.<br> <br> kindly provide me with your ombudsman details so i can report this
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iWYZE's replyOfficial
22 Feb 2016, 09:20Hello Not happy17,
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the fact that your premium deduction was not communicated and no response from our Claims Dept. to assist with a claim registration.
Your complaint ref. is MF-***.
We can confirm that your matter has been escalated to our Client Services Dept. specialist to check what the issue is with your premium.
We can also confirm that one of our Claims Team Managers will call you and assist with your claim.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***
Kind regards,
Rodwell
iWYZE Team
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the fact that your premium deduction was not communicated and no response from our Claims Dept. to assist with a claim registration.
Your complaint ref. is MF-***.
We can confirm that your matter has been escalated to our Client Services Dept. specialist to check what the issue is with your premium.
We can also confirm that one of our Claims Team Managers will call you and assist with your claim.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***
Kind regards,
Rodwell
iWYZE Team
iWYZE's reply22 Feb 2016, 09:20
Official
Hello Not happy17,
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the fact that your premium deduction was not communicated and no response from our Claims Dept. to assist with a claim registration.
Your complaint ref. is MF-***.
We can confirm that your matter has been escalated to our Client Services Dept. specialist to check what the issue is with your premium.
We can also confirm that one of our Claims Team Managers will call you and assist with your claim.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***
Kind regards,
Rodwell
iWYZE Team
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the fact that your premium deduction was not communicated and no response from our Claims Dept. to assist with a claim registration.
Your complaint ref. is MF-***.
We can confirm that your matter has been escalated to our Client Services Dept. specialist to check what the issue is with your premium.
We can also confirm that one of our Claims Team Managers will call you and assist with your claim.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***
Kind regards,
Rodwell
iWYZE Team