MI
Mellissa I
1 reviews | Active since Aug 2014
31 Mar 2015, 09:38
No feedback and disgusting service delivery
I am still waiting for someone to provide me with feedback with regards to my policy. Once again I received a text stating my policy is cancelled and when speaking to Virgil Coby he advised I should ignore all texts and my policy is being sorted. I also asked to be contacted but still no feedback. I can not comprehend why I should constantly place a reputable company such as Old Mutual iwyze on hello peter to receive feedback each time. Whatever happened to treating the customer fairly. Should I take this matter to the ombudsman?
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iWYZE's replyOfficial
31 Mar 2015, 15:26Hello Mellissa Issel,
We do apologies for not keeping you informed regarding your policy.
It has been confirmed that the SMS that you received was for your vehicle that was written off.
Your new policy for the replacement vehicle is confirmed active as per your discussion with Virgil Coby. Your new premium has been confirmed and the collection thereof will be advised.
Virgil Coby will be calling you today to confirm above.
Regards,
Rodwell
IWYZE Team
We do apologies for all the inconvenience and value you as our client
We do apologies for not keeping you informed regarding your policy.
It has been confirmed that the SMS that you received was for your vehicle that was written off.
Your new policy for the replacement vehicle is confirmed active as per your discussion with Virgil Coby. Your new premium has been confirmed and the collection thereof will be advised.
Virgil Coby will be calling you today to confirm above.
Regards,
Rodwell
IWYZE Team
We do apologies for all the inconvenience and value you as our client
iWYZE's reply31 Mar 2015, 15:26
Official
Hello Mellissa Issel,
We do apologies for not keeping you informed regarding your policy.
It has been confirmed that the SMS that you received was for your vehicle that was written off.
Your new policy for the replacement vehicle is confirmed active as per your discussion with Virgil Coby. Your new premium has been confirmed and the collection thereof will be advised.
Virgil Coby will be calling you today to confirm above.
Regards,
Rodwell
IWYZE Team
We do apologies for all the inconvenience and value you as our client
We do apologies for not keeping you informed regarding your policy.
It has been confirmed that the SMS that you received was for your vehicle that was written off.
Your new policy for the replacement vehicle is confirmed active as per your discussion with Virgil Coby. Your new premium has been confirmed and the collection thereof will be advised.
Virgil Coby will be calling you today to confirm above.
Regards,
Rodwell
IWYZE Team
We do apologies for all the inconvenience and value you as our client