No Delivery and Managers Bad Attitude

The Assessor and Contractor came to my house towards the end of Nov & 1st week of Dec'15. On 07th of Dec'15, I called IWYZE to inform them about some tiles which are shaking, of which the CC Agent promised to update the system.<br> <br> Thereafter I never received any communications from neither IWYZE, the Assessor nor the contractor.<br> <br> I called IWYZE CC on 3rd week of Jan'16 & I was informed that, my claim ref 914776 logged on the 18th of Nov'15 has been closed and +R30K was paid to the supplier, however I reported that some other tiles are breaking and more tiles are shaking. The CC agent promised to capture my additional notes, but I never received any call for the next 2 days. <br> <br> 18th Jan 2016 am, I demanded to speak to E Nkosi - Manager Ms Khan. She promised to call me later once she has done her investigations.<br> Later that evening, at 17:12 she called without an apologies she rudely told me that they are not going to fix termites damages. I calmly explained to her that my wooden skating was fine before the flooding, which covered the floor up to ankle length. She bluntly refused. I enquired about the tiles, she promised to phone me the following day, which she hasn't until today