PvdM
Pieter van der Merwe

1 reviews | Active since Jan 2012

03 Jun 2026, 13:52

No contact from manager request

I have a vehicle claim that is handled properly and a rental vehicle option which is bad. I have requested (multiple occasions) that a manager contact me regarding the problem and it has been 5 days without response. I am truely sad with this kind of support.

0
Replies (3)
iWYZE
iWYZE's reply03 Jun 2026, 13:53
Official
Good Day Pieter,

Apologies for not meeting your expectations. Let’s work together to make things right.

Regards,
The iWYZE Team
PvdM
Pieter van der Merwe's update03 Jun 2026, 13:58
Reviewer Update
5 days, unacceptable
PvdM
Pieter van der Merwe's update03 Jun 2026, 17:40
Reviewer Update
Unfortunately, Iwyze did contact me and cannot resolve the issue or explain why the group rental vehicles changed and no one from Iwyze informed me about the change or find out if I would be willing to accept another option.
Really bad service from Iwyze.
I am going to find another short term insurer.