SM
Sanele M
1 reviews | Active since Aug 2017
05 Nov 2019, 08:44
No communication
Claim No: *** my very first claim and two weeks later I have not received any correspondence. As per sms that was sent the claim was supposed to be finalized in 3-5 days. I am very disappointed and will not be recommending this insurance to anyone.
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iWYZE's replyOfficial
05 Nov 2019, 09:25 Hi Sanele,
We are so sorry to hear about your incident. This is not the kind of customer service we strive for. Be assured that we will escalate this and you will have someone contacting you to provide feedback. Apologies for the inconvenience this might have caused you.
Kind regards,
The iWYZE Team
We are so sorry to hear about your incident. This is not the kind of customer service we strive for. Be assured that we will escalate this and you will have someone contacting you to provide feedback. Apologies for the inconvenience this might have caused you.
Kind regards,
The iWYZE Team
iWYZE's reply05 Nov 2019, 09:25
Official
Hi Sanele,
We are so sorry to hear about your incident. This is not the kind of customer service we strive for. Be assured that we will escalate this and you will have someone contacting you to provide feedback. Apologies for the inconvenience this might have caused you.
Kind regards,
The iWYZE Team
We are so sorry to hear about your incident. This is not the kind of customer service we strive for. Be assured that we will escalate this and you will have someone contacting you to provide feedback. Apologies for the inconvenience this might have caused you.
Kind regards,
The iWYZE Team