No Claim Reward

<p>I received a letter from iWYZE re a no-claim reward due to me. It was supposed to be paid into my account on 04/12/2016. I enquired on 08/12/2016 (Ref: ********** 4) and was told payment should be made by 09/12/2016. Today 12/12/16 , nothing has been paid out. I phoned again (Ref: ********** 4) and now I was told that certain claims need to be closed first before payment can be made. No time frame wrt pament date. What pathetic response. Why did they send me this letter with a date of payout as well? Policy number ********** 197.</p>