NO CLAIM BONUS NOT PAID GONE OVER 16DAYS

HI I FILED A COMPLAINT WITH IWYZE AND SENT SEVERAL EMAILS INFORMING THEM THAT MY NO CLAIM BONUS WHICH WAS SUPPOSED TO HAVE BEEN PAID TO ME BY THE 3 AUGUST 2015, STILL HAS NOT BEING SORTED, I ALSO CALLED AT LEAST TWICE AND NO ONE HAS MADE CONTACT WITH ME, THEY SENT ME AUTOMATED EMAILS LYING THAT SOMEONE IS GOING TO CONTACT ME BUT NO ONE HAS CALLED ME TILL DATE. I AM DISGUSTED WITH THEIR SERVICE AND THEY SAID THAT IT IS A SYSTEMS ERROR FOR SO MANY DAYS, I REQUESTED MY MONEY BUT THEY ARE DELAYING WITH THIS, PLEASE ASSIST ME. AND WHEN YOU CALL THEM THEY PUT YOU ON HOLD AND THEN CUT YOU OFF, IF YOU CALL BACK THEY TRANSFER YOU TO ANY DEPARTMENT NOT LISTENING TO YOU ALWAYS GOING BACK ON THEIR VOICE MAIL, BAD SERVICE, NO SYSTEMS IN PLACE, WHY DON'T THEY CALL THEIR CLIENTS BACK. THIS IS IRRITATING, THEY ARE INEFFICIENT, NOT HELPFUL AT ALL. WHAT ARE THE STAFF DOING, WHY DON'T THEY PICK UP CALLS. DISGUSTED, I CALLED NOW 18.08.15, 11.20AM AND WAITED OVER 10MINUTES THEN MY CALL WAS CUT OFF.