BK
Bongiwe K
1 reviews | Active since Nov 2018
27 Nov 2018, 07:36
No cash back bonus at IWYZE
I joined iwyze car insurance in 2011 when I bought my car. I have never had an accident and I used to get my cash bonus without any hussle but not this time. I have phoned iwyze more than 5 times just to remind them that I'm long overdue for my cash back bonus and up to now I have not received it. I have used a lot of airtime trying to get what is due to me but nothing happens. Sending this complaint through hello Peter I'm trying to make the rest of the clients aware maybe I'm not the only who is treated this way. Im just waiting for my cash back bonus and cancel this sorry excuse of an insurance.
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iWYZE's replyOfficial
27 Nov 2018, 09:51Dear Bongiwe
Complaint ***
We acknowledge receipt of your complaint and we regret to learn that our service has disappointed you.
As discussed during our telephonic conversation, we are looking into why your Cash back has not been paid. Kindly allow some time to look into it and we will provide you with feedback.
Regards
The Team at iWYZE
Complaint ***
We acknowledge receipt of your complaint and we regret to learn that our service has disappointed you.
As discussed during our telephonic conversation, we are looking into why your Cash back has not been paid. Kindly allow some time to look into it and we will provide you with feedback.
Regards
The Team at iWYZE
iWYZE's reply27 Nov 2018, 09:51
Official
Dear Bongiwe
Complaint ***
We acknowledge receipt of your complaint and we regret to learn that our service has disappointed you.
As discussed during our telephonic conversation, we are looking into why your Cash back has not been paid. Kindly allow some time to look into it and we will provide you with feedback.
Regards
The Team at iWYZE
Complaint ***
We acknowledge receipt of your complaint and we regret to learn that our service has disappointed you.
As discussed during our telephonic conversation, we are looking into why your Cash back has not been paid. Kindly allow some time to look into it and we will provide you with feedback.
Regards
The Team at iWYZE