LN
Lona N

1 reviews | Active since Mar 2021

18 Mar 2021, 12:01

No care for existing customers!!! iWyze is the worst!!!!!!

iWyze absolutely has no care whatsoever for their existing clients, and I say this because when they call you to offer you their services, specifically in my case, car insurance, they sell you dreams, offer you "afforable" insurance, and then when it is time to review your policy, your premiums go up. My car insurance premiums have gone up this year, and when I was called this Monday by some gentleman whose name I cannot recall, I asked why my premium has gone up so much, despite my never having claimed for anything except for a window, in the years that I had been with them, the guy tells me stupid things like "bread goes up every two years, petrol goes up every month, inflation blah blah blah" I do not understand what bread has to do with my premiums going up whereas the value of the car depreciates every single day! The guy had no care whatsoever about guvibg any logic explanation. I am leaving iWyze and hopefully, will find insurance that actually cares for their existing customers! If there was a negative 5 stars, that's what I would give iWyze right now, honestly!

0
Replies (2)
iWYZE
iWYZE's reply18 Mar 2021, 12:41
Official
Dear Lona

We acknowledge receipt of the complaint and the contents have been noted.

We’re sorry to learn that our service has disappointed you.

Please be assured that we have forwarded your query to the relevant office for resolution. 

Regards

The iWYZE Team


LN
Lona N's update30 Mar 2021, 07:51
Reviewer Update
I am still waiting for a person from that 'relevant office' to contact me with a better resolution, and that was TWO WEEKS ago!