ES
Elundini-Lothukela Socishe

1 reviews | Active since Nov 2016

30 Jun 2021, 11:44

No care for existing customers.

I don’t know whether it’s the lockdown that has caused iWYZE not to be user friendly, seemingly they don’t care about their existing customers they are gunning for new ones.

My seventy plus mother is trying to call them but she has to register online to get assistance. How does she even know how to register online, there is no option for assistance telephonically in their system. We have wasted money calling, only new business is catered for.

Thank you iWYZE for nothing.

0
Replies (1)
iWYZE
iWYZE's reply04 Jul 2021, 18:13
Official
Dear Elundini-Lothukela We acknowledge receipt of your complaint and the contents are noted. Please be assured that we have directed your request to the relevant department for urgent assistance.  Kind regards The iWYZE Team