1 reviews | Active since May 2017

15 Feb 2024, 12:59

Nightmare Cancelation process

I do not recommend them at all. First of all, it's quick to sign up but canceling with them is a nightmare. I've been with them for 3 years(claim-free) and they increase your premiums without you even claiming once. Never needed service from them, and now that I want to cancel, I must jump through hoops. Imagine a 31-day notice or an immediate cancelation results in a forfeit of your premium and no cover for the rest of the month. You can't wait for the last day because they institute a debit on your bank account 4 or 5 days prior. Should you cancel after they institute the debit, they charge you R450. Do not insure with Iwyze, if it is this painful to cancel, imagine the claims process.

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Replies (1)
iWYZE
iWYZE's reply15 Feb 2024, 17:10
Official
Good day Adan Y,

We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.

Regards
The iWYZE Team

Best regards,