New way of Declining Claims from iWyze: The cost of fixing the damages is lessor than your Access. BEWARE... ****

I have had my insurance with iWyze for more than 10 years, if not more; this is my second claim in all these years. The first claim was never paid because the assessor claimed the damages would be less than the access amount I would need to pay when they fixed my car.

I submitted a claim where I had an accident at home. I took the car to be assessed at Renew-It before I submitted my claim; the damages are in the front and back. The back will need a new replacement for the surveillance camera, the sensors the boot locker, and the dent. Renew-it provided me with a quote of R112k to address all the damages, both at the front and back. I submitted my claim with iWyze. I accepted that I would pay double my excess because there was no collision with another car. I submitted the photos with their accessor, including the photo taken from renew-it. The damages were less than my access; they believe the car will cost R11k to fix. I disputed the claim that fixing a GLC 220 car would cost R11k. They again requested that I send the pictures, which I did. Now the report comes back with R65k minus my R12400k access fee, and they will only pay R56k on the R112k claim.

The jump from R11k to R56K with the same photos is an indication that the story of the cost of fixing your car will be less than your access; it's their way of not wanting to pay the claims. The R56k amount that they are willing to pay is half the quote I received to fix my car, considering the damages. The quote I received from Mercedes Benz just for the 360-degree camera is R20k, indicating that the R56k proposal is not enough to fix my damages.

I will ask the ombudsman to investigate this case; we are being duped into thinking one is insured while taking our monthly premiums.

To me, even one star is not deserved. The response time for emails and calls could be significantly improved. I am wasting my money with Iwyze.