ND
Ntokozo D

1 reviews | Active since Sept 2021

25 Jan 2024, 09:13

new policy update.

Hi

I called in to have my address corrected only to be told that the address update changes the premium. Im not in agreement to that amount can this be sorted out im sure you guys have listened to the call and heard that I have never confirmed that incorrect address. Im so furious if your consultant did that on purpose because they were trying to sell the product to me.

I need to get feedback that this corrected with the same amount of the premium I agreed too as per the call, The Flippin address was repeated on the call every time .

Im so disappointed in your company as for the consultant his not compliant how can he just get away with such disloyalty.

I want you to call me to advise me you will be sending me my policy documents with the correct address with the same amount I initially agreed too. Not this nonsense attached.

0
Replies (3)
iWYZE
iWYZE's reply25 Jan 2024, 13:32
Official
Good day Ntokoza,  We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the customer care department to assist further.  Regards The iWYZE Team 

Best regards,

ND
Ntokozo D's update30 Jan 2024, 17:22
Reviewer Update
Is your department still investigating I haven't heard nothing from anyone. What is this. What's going on
ND
Ntokozo D's update30 Jan 2024, 17:22
Reviewer Update
My name is Ntokozo