1 reviews | Active since May 2018
NEVER take out insurance with iWYZE!
Where to start!! Had to put a claim in for a housebreaking a few years back - absolutely horrible experience to start off with knowing someone has been in your personal space while you in the house sleeping .. the claim made the ordeal even worse... they make you feel like you arranged the entire event. A colleague of mine experienced the exact same treatment and Iwyze actually did not even pay out her claim, she lost thousands of rands having to replace her items at her own expense!!!
Unfortunately I have been having problems with water running inside my vehicle underneath the passenger front dash when it rains since the windscreen was replaced 3 years ago. I was told its from my aircon ... and regularly getting the aircon serviced to no avail. (Keeping in mind there has been a drought in the Western Cape and it doesnt rain very often so this issue is not something i could regularly monitor and my vehicle is generally protected from rain). I was eventually sent to check my windscreen (went to PG Glass) +/- 3 weeks ago and shown clearly where the windscreen is not sealing but they told me i must contact the insurance company that arrange for the fitment as they can not fix it for me on request. I spoke to Thanda at IWYZE the very next day. She was to arrange for their Windscreen service provider (Glassfit) to check the work they did to replace my windscreen and fix whatever it is as i dont see why i should pay again to have the windscreen fixed. She informed me that the service provider would be in contact within a day or 2. Still waiting.... I phoned again today (29/05/2018) and was transferred 8 TIMES to different people whom could still not assist. 1st person i spoke to mentioned that nothing has been logged on the system.
This is utterly disgusting!!!
It was the best decision to cancel my contract with them. DO NOT EVER TAKE OUT INSURANCE WITH IZYWE - YOU WILL REGRET IT!!!
Remember the saying: Penny wise, pound foolish
Dear Rene
We acknowledge receipt of your complaint and we note your dissatisfaction with our service.
We have escalated your complaint to our claims department to assist you.
Regards
The iWYZE Team
Dear Rene
We acknowledge receipt of your complaint and we note your dissatisfaction with our service.
We have escalated your complaint to our claims department to assist you.
Regards
The iWYZE Team
