1 reviews | Active since Jun 2019
Never join iWYZE
I had comprehensive car insurance with iWYZE for a duration of 15 months. I did not make any claims during the time that I was covered by them and my premiums were all paid on time. I recently called iWYZE to make changes to my policy because I wanted to change the nominated driver on my policy to my father. I explained to them that I left the vehicle which I had insured with them at my father's house and that I would be using my other vehicle in the interim. They refused to make the changes because it did not make any "business sense" for them to insure the car while it is driven by my father. I was very unhappy with the response so I decided to cancel my policy with immediate effect which was on the 7th of June 2019. It did not make any sense to keep my vehicle insured with them because it would not be covered should anything happen to it while it was with my father. A colleague suggested Hollard to me; I called them and explained my situation to them and they were willing to insure me at a much lower premium than what I was paying to iWYZE. My insurance with Hollard was activated immediately and I had to pay a Pro Rata premium for the remainder of the month of June. To my surprise, I got a debit order notification from iWYZE this morning for cover for the month of July. I cancelled my policy with iWYZE with immediate effect and I was not expecting a deduction from them this month. To conclude, iWYZE gave me a terrible service and I would not recommend to anyone. They do not know how to treat their clients and I have been greatly inconvenienced by this.
Oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
Best regards,
Oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
Best regards,
