MS
Mohammed S

1 reviews | Active since Oct 2021

06 Dec 2021, 17:45

NEVER INSURE WITH IWYZE

Iwyze Insurance by Old Mutual...what an absolute garbage complany to deal with!

Iwyze seems to give clients the impression that they are dealing with your claim to the extent that they give you a false impression that your claim will be paid out only to then investigate you as a client with bogus allegations of DUI, a month after your incident. Furthermore, they then interrogate you and find ways not to pay out your claim! When questioned, they will not even respond and then promise you feedback which never comes.

It has now been 3 months since i have lodged a claim with Iwyze and cannot even gey a decent response from their Claims dispute department.

I regret the day I ever chose Iwyze as an insurer as they are neither ethical nor customer centric and will advise others of same. The amount of anxiety and inconvenience experienced when dealing with your claim is not something that I would think any paying client should ever experience.

@OldMutualSA hope you're taking note as your brand's image is being tarnished by the poor service and bad business ethics of Iwyze :(

0
Replies (2)
iWYZE
iWYZE's reply07 Dec 2021, 07:40
Official
Dear Mohammed
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
Please be assured that we have directed your request to the team for assistance.  Kind regards
The iWYZE Team
MS
Mohammed S's update08 Dec 2021, 07:24
Reviewer Update
This is about the same response I get every time i try to contact Iwyze. Always apologising and promising feedback which never comes! A reply for the sake of replying does not help the situation.