Negligents and bad consumer service

I write to you full of frustration because of the bad service I have received from iwyze .I have been in contact with Fikile Kubu for the past the past 2 weeks. as per the Claim No attached , my query has been on hold and I haven't received any proper feedback regarding my claim. When I went to pick up my car at Hallmark Auto body my car was not in the same condition I left it in or when they towed it away from the accident scene. The car was st********** some parts, dented. My petrol Tank was stripped out and the tyres was swopped with the old ones, there was no petrol in the car it was Empty and left rear mirror was dented. In a nutshell the car looks like it was vandalized and it’s been less than 3 months since I bought it and there is no way that the car could be in that condition within a short period of time. I sent the pictures to Fikile as evidence of how the car looked like during the accident and she also sent the pictures of how the car looked like the second time. So in comparison of the 2 events you will also see the difference that I am Talking about (please refer to Fikile for all the evidence sent) and how is that the car could be in that condition while is it supposed to be safe and stored at their facility which I paid for as if it was stored at the back yard of unprofessional panel beater. it is with great frustration that I have to spend a lot of money fixing extra things while I pay for my insurance to take care of such and it is unfortunate that I had to go through another accident within 2 days after receiving my car after the first accident. That's why i decided not for the insurance not to fix the damage because of the access I had to pay within a short space of time when it was not at fault. So this is my plea to you to advise me for the last time on the next step that the insurance (iwyze) will take in order to re-Imbrues all the damaged incurred. A1 Assist falsely used iwyze name to Tow away my car and only to find out that they have de*****ed me in the process and means of getting my car back was made by iwyze however I still don't believe that the 6501.00 had to be paid by me as an unhappy client I appeal to you get back to me within 48 hours with proper feedback or I have to consult with the Ombudsman and hello peter because I haven't received the service I deserve and I feel I am being treated unfairly and there is no mediation or whatsoever between me and A1 assist from you guys while it is your responsibility to get to the bottom of this and make sure your client is happy and your reputation is not compromised.