Negative Rating, Junk status, bad Service Iwyze opposite of wise.

Unfortunately I got an accident 25 November 2022. That's when my insurance nightmare started. The first person I spoke to was Ushin to report the accident, then I didn't hear from IWYZE for more than a week. I called and was given the run around about why they had not communicated with me. My case then gets assigned to Kokeletso Moloi, repair management consultant :( my goodness! She had an attitude, never updated me about my car and how far the repairs were. I constantly had to call, most of the time her colleagues would say she is unavailable or on a call, I would request a call back and she never got back to me. Didn't acknowledge nor respond to emails. My experience with IWyze has been dreadful and extremely unpleasant. I have sent emails complaining to the complaints department , never got a response. They are a bad insurer and have bad customer service. At the moment I have pleaded with them to send Quest Claims my access/repairs invoice so that they can start with my recovery process... still no response from IWyze Legaldocs to date...Its been 10 days and counting! It's a pitty there are no negative stars because IWyze deserves a negative.