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Nqobile N

1 reviews | Active since Jan 2018

23 Jan 2018, 12:31

My mum is paying every month but when she want to claim iWyze is not helping her

My had an accident early December she tried to call and nobody answered iWyze calls, she SMSed claim, she even took the initiative to go and try at Old Mutual using their landline a lady answered and promised to call her back but she didn't, I've tried several times to send emails on her behalf and to send claim online still nobody is calling her back... it been more than 5 weeks now but month obviously they are going to take her money... this is unacceptable!

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Replies (2)
iWYZE
iWYZE's reply24 Jan 2018, 15:58
Official

Dear Nqobile Ntombela

We acknowledge receipt of the complaint. We can confirm that a claim has been registered and we will ensure that feedback is provided to the policy holder.

Regards

The iWYZE Team

NN
Nqobile N's update08 Feb 2018, 11:24
Reviewer Update
2 weeks ago a guy who claimed he comes from a Panel beaters and sent by IWYZE to do quotations he said they are coming to fetch the car on the 1st of February 2018, and today it the 8th of February 2018... Mum tried to call the Panel beaters checking when are they coming to fetch the car and the response was you IWyze never said a word to the panel beaters to give them the green light to continue and fix the car, how long is it going to take for you to deliver what you promised her and what she is paying for every month?????