my first worst encounter with car insurance

<p>I took my policy cover for my brand new car in the 18th of October. My car was involved in an accident on the 31st. I'm the same day I reported the accident but they said I can't claim because my caves will start on the 18th of November and that money they took will cover me in advance. When I spoke to my sales man I told him the first debit date to start on the 30 and they are now telling me I'm not covered by them I should pay for the damages to my car they can't do anything about it. I'm the west they told me they are doing a recollection of the money but I'm not covered by them. It's been 5 days my car is in the panelbeaters I don't know in what God's name I'm gonna pay the damages to my car with. Everytime I tried to report a claim they said they will call me back but non of them called me with the feedback. I called each and everyday. They wanted bank statements of which I sent to them and did not return back to me.</p> <p>My cover clearly state that my cover date start on the 18 Oct and my first debit will be on the 31st of October 2016. </p> <p> </p> <p>I'm torn apart by what they did to me. </p>