FJ
Faye J

1 reviews | Active since Feb 2021

17 Feb 2021, 13:01

My car is even more damaged from your service provider

At this point I am beyond angry. On 6 February 2021, while traveling on N4, I hit a pothole and my right side tyres were damaged due to this. I called for Roadside assistance and was towed to my place in Midrand, where I paid the tow company R550. On Monday 8 February, Old Mutual sent the same tow company to tow my car to Renew it in Sandton to do an assessment. On Friday 12 February I got an email from Renew it saying that only the right front tyre is damaged, I called them to ask about the back one as it had a bubble, they re-quoted, but on Sunday the insurance told me that the quote is only R11k which was different from both quotes I received. Monday I spoke to Raymond Zitha whom I asked to arrange for my car to me returned as it seem like Renew It has not about what they are doing, because I had to tell them to look at the back tyre and the rim.

The car just came back few minutes ago with more damages. I took pictures while it was on the tow truck and with Mandla the tow truck driver.

0
Replies (6)
iWYZE
iWYZE's reply17 Feb 2021, 13:16
Official
Dear Faye
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely

Consultant: Complaints Claims | People & Brand 
iWYZE
iWYZE's reply17 Feb 2021, 13:16
Official
 
Dear Faye
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
 
Consultant: Complaints Claims | People & Brand 
iWYZE
iWYZE's reply17 Feb 2021, 13:17
Official
Dear Faye
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
 
Consultant: Complaints Claims | People & Brand 
FJ
Faye J's update18 Feb 2021, 09:32
Reviewer Update
I'm still waiting for a proper response.
iWYZE
iWYZE's reply18 Feb 2021, 12:19
Official
Dear Faye J

We confirm that an attempt was made to contact you on the number we have on record and the phone rang, kindly advise of a convenient time to contact you.

Regards
The Old Mutual Car team

FJ
Faye J's update18 Feb 2021, 12:23
Reviewer Update
From 12:45pm today.