My car has been with panel betters Fr over ayear nw is back n there's no joy with my car I have never received a update without me calling iwize the accesor never went to confirm that my car is ready I had to get a call from panel betters

My car has been with panel betters Fr over ayear nw is back n there's no joy with my car I have never received a update without me calling iwize the accesor never went to confirm that my car is ready I had to get a call from panel betters . On my arrival I had to wait for 3 hours to get my car cz they were still putting parts (old parts) water pipes are licking my spare 😀well is damaged even the tire he gave me was unavailable I had the get a new tire no jack Jo clue sing flap at the boot wen I ask the guy responsible for my car he does not knw. My questions who was assigned to fix my car ?.IAM working at Phalaborwa bt my car nearly reached that side plz give me a call to give full details