Leaving me stranded after being loyal

<p>Ive been with mi way for 2 years. Claim free. On the 20th of april 2018 miway did not debit as every other month. I called in requesting for my premiums to be lowered same process i do every year. It was a big issue now like im the one that was at fault. I was in spoke to a agent dineo morake. Who couldnt assist me. She referred me to her superior Dane king. Someone i thought who would help me in getting answers. But instead. They were just worried about getting their money that they failed to debit on required date. Instead while in communication with the superior. I got debited without any notification without concluding. And Dane King went all silent.i reversed this unauthorised transaction. I felt i am being deprived from my human rights. Where as iwyse made a mistake and i was blamed and money was taken without my authority there after. As long as they were sorted. And i the loyal customer was left unhappy and furious. I need help urgently as they left me in a puddle of mud for their silly mistake. What happens to all the money ive been paying them every month Without failure. I need some sort of refund of somemthing. If u can unclude the ombudsman for vehicle insurance to. Because we need such institutes to be dealt with. And to help others that may have experienced similar incidents who were just afraid to come up and bring them down for *****ing from us in daylight.</p>