****MED BY IWYZE & FIRST-HELP (ROADSIDE ASSISTANCE)

My battery died over two months ago, and i called Iwyze to immediately dispatch a competent technician to help jumpstart the car. This company trusted FIRST HELP with the job and a very clumsy, arrogant technician eventually arrived. During the assessment, I could tell that the company you sent was *********** and I immediately informed your company (IWYZE) about the level of professionalism or LACK of that I got from FIRST HELP. I told the call centre agent that the guy they dispatched was *********** and didn't seem interested in assisting and requested that another company be dispatched as I did not get a value for money service from both Iwyze and First help.

It was after this conversation that the IWYZE agent told me that I had exhausted my roadside assistance benefits (2) and he told me he couldn't assist me further even after I told him about the mediocre service I got. I immediately called a tow truck, incurred towing costs and when I got home, I took my chances and requested the tow truck driver to jump start my car, and it responded positively.

This means had your company sent a competent person or company I wouldn't have spent the money I spent on that day trying to get my car home and then jump started at a cost. I escalated this matter to the IWYZE the following day and i am being taken from pillar to post. I DEMAND EVERY CENT I SPENT IMMEDIATELY.

I am not getting any concrete feedback from your agents and i need this matter escalated. I also want my roadside assistance benefit reinstated as it didn't serve its purpose.

looking forward to your cooperation.