Make sure that you know your car insurance company!!!!!!!

I was involved in a car accident on 04 September 2022, and I did not get help for road assistance. I eventually drove the car home as advised by SAPS. I only got hold of the consultant on the the 5th and went through all the process and i submitted all required documentation. After a week I checked the progress on validation of claim which took quite a long time . On the Friday 30th , I received a call from a consultant stating that my claim will be rejected due to my FNB and Direct Axis loans which are in default and I tried to explain that i had an arrangements made with those two institutions but that fell into deaf ears. I also asked for clarity on how that has an impact on my claim, I was told that I did not declare and I was actually a risk to them which left me puzzled. Bear in mind that I've never missed a single debit order for my car insurance, and I did not cause the accident a was hit by a wreckless driver at the back I'm so disappointed and hurt about the treatment I received from Iwyze after being a loyal client.