VQ
Vuyokazi Q
1 reviews | Active since Sept 2014
13 Apr 2016, 23:18
Lodged a claim
My mom called iWyze on the 27th of March 2016 to lodge a claim till today they have not kept on their promise. She kept on calling asking when are they sending their assessor to assess the house but iWyze kept on promising that they will send someone but till today no one came. I'm so surprised that when these insurance companies did not get payment from you they give you pressure to pay. When its their turn to pay someone, you need to struggle and fight. Please fix my mom's house now.
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iWYZE's replyOfficial
14 Apr 2016, 08:35Hello mavinqivovovuvu,
We are sorry to learn that you are unhappy with the service that your mother has received from iWYZE regarding her claim. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Complaint ref. is MF-***
We can confirm that we have allocated your mothers claim number and have called her to advise but her cell was not answered but we did send her an SMS to confirm that her matter has been escalated to our Claims - Non Motor Dept. Management to assist with finalising her claim today.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards,
Rodwell
iWYZE Team
We are sorry to learn that you are unhappy with the service that your mother has received from iWYZE regarding her claim. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Complaint ref. is MF-***
We can confirm that we have allocated your mothers claim number and have called her to advise but her cell was not answered but we did send her an SMS to confirm that her matter has been escalated to our Claims - Non Motor Dept. Management to assist with finalising her claim today.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards,
Rodwell
iWYZE Team
iWYZE's reply14 Apr 2016, 08:35
Official
Hello mavinqivovovuvu,
We are sorry to learn that you are unhappy with the service that your mother has received from iWYZE regarding her claim. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Complaint ref. is MF-***
We can confirm that we have allocated your mothers claim number and have called her to advise but her cell was not answered but we did send her an SMS to confirm that her matter has been escalated to our Claims - Non Motor Dept. Management to assist with finalising her claim today.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards,
Rodwell
iWYZE Team
We are sorry to learn that you are unhappy with the service that your mother has received from iWYZE regarding her claim. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Complaint ref. is MF-***
We can confirm that we have allocated your mothers claim number and have called her to advise but her cell was not answered but we did send her an SMS to confirm that her matter has been escalated to our Claims - Non Motor Dept. Management to assist with finalising her claim today.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards,
Rodwell
iWYZE Team