Listed on the credit berau for a policy that was never active.

I got a policy that was never activated as payment was never made. Yet iWYZE listed me on the credit berau with a balance of R 2 366. After speaking to an agent, I was informed that they will not update this. This policy has never been activated! I need this updated so the current balance reflects as R0 - I understand that the missed payment history will remain, but keeping the current balance at R 2 366 will affect my score!