Life cover policy

I am really not happy with the kind of service I received from iwyze i have a life cover with them since 2019 there is details that were not correct on the policy called in to update I was told we need to cancel and take out a new policy and the tests I won’t have to do them again they will attach them on the new policy all was done and well I get emails from them about price increase but nothing else to my surprise today I call to get a quote for an upgrade I was told no I still have pending tests I asked how when I was told no I don’t have to do the tests again. I was then promised a call back because my policy was escalated to a different department I get a call back to let me know that the tests are now attached to the policy and that was it no upgrade quote or any info about my policy premium change until I get the documents sent to me my son’s name was incorrect after I spelled out the name to the agent. I got to call back to fix that and find lot about the price how did it go up and no one said anything to me Mbali the agent I spoke to out the phone down on me when I requested to speak to a manager and called me back to let me know the manager will call me back it’s been more than 2 hours now no call no sense of urgency for my query I am really not happy with the service the level of stress I am under now because of all this to think if I didn’t ask for an quote I wasn’t going to know I am not fully covered and they debit every month on my account